Shipping policy

Where we ship from All orders ship from Vancouver, British Columbia, Canada. Processing time Ready-to-ship items are packed and shipped within 1–3 business days (Monday to Friday, excluding Canadian statutory holidays). Made-to-order and custom pieces, such as custom pet portrait pillows, take 2–3 weeks to make before shipping. Personalized initial jewelry cases and rolls ship in 5–7 business days; the estimated time is shown on the product page. During busy periods like Black Friday and the holidays, processing may take a few extra days. We will email you if your order will be delayed. Shipping rates Canada: Standard shipping is FREE on all orders. Express: CA$20. United States: Standard shipping is FREE on all orders. Express: CA$34.90 (orders up to 1.5 kg). International (outside Canada and the US): CA$20, or FREE on orders of CA$75 or more. Express rates are shown in your local currency at checkout. Estimated delivery times (after your order ships) - Canada: 2–8 business days - United States: 5–10 business days - International: 7–21 business days, depending on the country These are estimates from the carrier and are not guaranteed. We are not responsible for carrier delays, but we will always help you track down a package. Tracking You will receive a shipping confirmation email with a tracking number (when available) as soon as your order ships.

Customs, duties and taxes For orders to the United States, estimated import duties are already included in the prices you see, so there is nothing extra to pay on delivery. For international orders outside the US, import duties and taxes may be charged by your country on delivery and are the responsibility of the customer. We are not responsible for delays caused by customs. If you are unsure, please email us before ordering. Wrong address, lost or damaged packages Please double-check your shipping address at checkout. If you notice a mistake, email us within 24 hours and we will try to update it before the order ships. We are not responsible for packages sent to an incorrect address provided by the customer. If your package arrives damaged or is marked as delivered but you haven't received it, contact us within 7 days of the delivery date and we will work with you and the carrier to make it right. Questions? Email us at theblindrabbitstore@gmail.com.