Refund policy

We want you to love your Casa Rabbit Estudio piece. If something isn't right, here is how returns work. Return window: You may return eligible items within 30 days of delivery. To start a return, email us at theblindrabbitstore@gmail.com with your order number and the item you'd like to return. We will reply with instructions and the return address. Items sent back without first requesting a return will not be accepted. Condition of returns: Items must be unused, unwashed, in their original condition, with any tags and original packaging. Pillow inserts must be in their original wrapping. Items that can't be returned - Custom and personalised items, such as custom pet portrait pillows and initial jewellery cases or rolls, and made-to-order pieces - Makeup pouches and cosmetic bags that have been used, for hygiene reasons - Fabric cut to length or sold by the yard - Items marked as final sale - Gift cards If your item is one of these and it arrives damaged, defective or incorrect, don't hesitate to get in touch with us. We will still help.

Return shipping: Return shipping costs are paid by the customer, unless the item arrived damaged, defective, or was not what you ordered. Original shipping charges are not refundable unless the return is due to our error. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit. Damaged, defective or wrong items: Please inspect your order when it arrives and contact us within 7 days of delivery if the item is damaged, defective, or if you received the wrong item. Include your order number and photos of the item and packaging. We will make it right with a replacement, an exchange or a full refund, including shipping. Exchanges: The fastest way to get a different size or design is to return the item you have and, once the return is accepted, place a new order for the item you want. Cancellations: You may cancel your order within 24 hours of purchase by emailing us, as long as it hasn't shipped yet. Custom and made-to-order items cannot be cancelled once work has started. Refunds: We will notify you once we've received and inspected your return, and let you know if the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card company may take additional time to post the refund. If more than 15 business days have passed since we approved your return, please email us.